FAQ
Ordering & Payment
What payment methods do you accept?
We accept Mastercard, Visa, Google Pay, Apple Pay, Shop Pay, and Amazon Pay. Available methods at checkout may vary depending on your location, your bank, and what our payment processors support. See our Payment Policy for details.
Is it safe to enter my payment details on your site?
Yes. Every transaction runs over an SSL-encrypted connection through certified providers that meet PCI-DSS security standards. We don't store full credit card details on our servers.
What currency are prices shown in?
All prices are listed and charged in United States Dollars (USD). If you pay in a different currency, your bank or payment provider may apply a conversion fee.
My payment didn't go through. What should I do?
Try a different payment method, double-check your details and try again, or contact your bank to confirm there's no restriction on their end. If the issue continues, reach out through our Contact page.
Can I cancel my order after placing it?
Yes, within 30 minutes of purchase. Once an order moves into processing, it can no longer be cancelled — after delivery, a return can be requested instead. See our Return & Refund Policy.
Shipping & Delivery
Where do you ship?
Currently, we only ship within the United States. Orders from outside the US can't be processed at this time.
How much does shipping cost?
Shipping is free on every order — no additional shipping or handling fees.
How long will my order take to arrive?
Orders are processed within 1–3 business days, then shipped, taking an estimated 4–9 business days to arrive. Total estimated delivery time is 5–12 business days from purchase. Delivery times can vary due to seasonal demand, carrier capacity, customs, holidays, or high order volume during sales.
What's your order cut-off time?
Orders placed before 6:00 PM (GMT-5, Eastern Time), Monday–Friday, qualify for same-day processing. Orders placed after that, or over the weekend, are processed the next business day.
How do I track my order?
You'll receive a confirmation email with a tracking link once your order ships. Tracking updates can take 3–8 business days to appear after dispatch.
What happens if my address was incorrect?
If a shipment can't be delivered because of an incorrect or incomplete address, it may be returned to our logistics partner. Our support team will contact you to arrange a new delivery or another solution. Please double-check your shipping details before ordering. See our Shipping Policy.
Returns & Refunds
What is your return window?
You can request a return within 30 days of the delivery date, as long as the item meets our return conditions.
What condition does my item need to be in?
Unused, unworn, undamaged, and in its original packaging with all labels and tags. Trying an item on for fit is fine, but signs of wear, washing, or damage may reduce the refund value.
What can't be returned?
Items with a broken or removed hygiene seal, custom-made or personalized items, and items damaged through misuse. Underwear, shapewear, and bras can't be returned once the hygiene seal is removed.
Is there a restocking fee?
Yes, a 15% restocking fee applies to approved returns, including unopened parcels, refused deliveries, and unclaimed shipments. It may be waived if the item arrived defective or damaged.
Who pays for return shipping?
You're responsible for return shipping costs, choosing a method that allows for customs clearance, and any customs duties or taxes. We're not responsible for returns delayed, rejected, or lost due to customs or incorrect shipping.
How do I start a return?
Email us at info@michelleannebrown.com with the item(s), your reason for returning, photos (if the item is incorrect or damaged), your full name, shipping address, and order number. We'll respond within 12–24 business hours. See our Return & Refund Policy.
How long do refunds take?
Once your return is received and inspected, approved refunds are processed within up to 10 business days, depending on your bank. Original shipping costs and optional insured shipping aren't refundable, and the 15% restocking fee is deducted where it applies.
Can I get store credit instead of a refund?
In some cases, yes — store credit is issued as a discount code, non-refundable, valid once per order, and can't be exchanged for cash.
Do you offer exchanges?
Yes. The best way to exchange an item is to return it within our 30-day window and place a new order separately for what you'd like instead. No restocking fee applies to exchanges. Once your return is received and approved, we'll process your refund to cover the new order. See our Return & Refund Policy.
Privacy & Data
How is my personal information used?
We use it to process orders and payments, communicate with you, improve our services, and meet legal requirements. Full details are in our Privacy Policy.
Do you share my information with third parties?
Only where necessary to run our services — for example, with payment providers, shipping partners, and analytics tools. We never sell your data.
Can I request that my data be deleted or corrected?
Yes. Depending on where you live, you may have rights to access, correct, delete, or restrict use of your data. Contact us at info@michelleannebrown.com to make a request.
Still Have Questions?
Reach out anytime through our Contact page or email info@michelleannebrown.com. We aim to respond within 24 hours.