Return & Refund Policy
At Michelle Anne Brown, we aim to keep the shopping experience clear and fair. This policy sets out the conditions under which returns and refunds are accepted. By placing an order on our website, you confirm that you've read and agreed to this policy along with our Terms of Service.
1. Return Window
You can request a return on eligible items within 30 days of the delivery date, as long as everything in this policy is met.
2. What Qualifies for a Return
For a return to be accepted, the item must:
Be unused, unworn, and undamaged
Be returned in its original condition
Include all original packaging, labels, and tags
Have a return request submitted within the return window
Be approved by our support team before you ship it back
Trying an item on to check the fit, the way you would in a store, is fine. If an item shows signs of wear, washing, or damage, though, we may reduce the refund value.
3. What Can't Be Returned
Some products are excluded from returns:
Items with a broken or removed hygiene seal
Custom-made or personalized items
Items damaged through misuse or improper handling
For hygiene reasons, underwear, shapewear, and bras can't be returned once the hygiene seal is removed.
4. Return Shipping & Restocking Fee
Approved returns must be sent to our central warehouse in Asia.
You're responsible for:
The full cost of return shipping
Choosing a shipping method that allows for customs clearance
Any customs duties, taxes, or additional charges
Providing accurate, complete customs paperwork
Michelle Anne Brown isn't responsible for return shipments delayed, rejected, or lost due to customs issues or incorrect shipping.
Restocking fee
A 15% restocking fee applies to all approved returns, covering inspection, handling, and restocking. This also applies to unopened parcels, orders refused at delivery, and shipments that go unclaimed and are automatically returned.
Exception: the restocking fee may be waived if the item arrived defective or damaged, subject to review.
5. Where to Send Returns
Send returned items only to the address our support team provides after approving your request. Returns sent anywhere else won't be accepted or processed.
6. Requesting a Return
To start a return, email our support team:
Please include:
The item(s) you'd like to return
The reason for the return
Photos of the product (required if it's incorrect or damaged)
Your full name and shipping address
Your order number
Our team will get back to you with next steps within 12–24 business hours (Monday–Sunday).
7. Cancelling an Order
You can cancel an order within 30 minutes of purchase. Once it's moved into processing, it can no longer be cancelled. After delivery, you can request a return in line with this policy and our Terms of Service.
8. How Refunds Work
Once we've received and inspected your return:
We'll let you know the outcome of the inspection
If approved, your refund goes back to your original payment method
Refunds are processed within up to 10 business days, depending on your bank or payment provider
Please note:
The 15% restocking fee is deducted where it applies
Original shipping costs aren't refundable
Optional insured shipping selected at checkout is also non-refundable
For anything payment-related, see our Payment Policy.
9. Discounts & Partial Returns
If your order used a promotional discount (like a bundle or volume discount) and you return part of it, your refund may be adjusted. Discounts are recalculated based on what you keep, not the original order.
If returning items means the order no longer qualifies for the promotion, the discount is removed and the refund adjusted to match.
Refunds are always based on the final, adjusted order value. Return shipping stays your responsibility, and the restocking fee may still apply.
10. Store Credit
In some cases, we may offer store credit as a discount code instead of a refund. Store credit:
Is non-refundable
Can only be issued once per order
Can be used on future purchases on our website
Can't be exchanged for cash or transferred
11. Failed Delivery or Wrong Address
If a package is returned to us because of an incorrect or incomplete address at checkout, we may:
Arrange reshipment once the item is back at our warehouse and the correct address is confirmed, or
Offer store credit as a goodwill gesture, depending on the situation
12. Exchanges
Yes, we offer exchanges. The easiest way to exchange an item is to return it within our standard 30-day window and place a new order separately for the size, color, or item you'd like instead. No restocking fee applies to exchanges. Once your returned item is received and approved, your refund will be processed to cover the new order.
If returned items aren't in their original condition, we may reduce the refund value.
13. Changes to This Policy
Michelle Anne Brown may update this policy at any time. Changes take effect as soon as they're published on the website.
Business Info
Shop Name: Michelle Anne Brown
Company Name: Milo Mochi Co., LLC
Company Registration Number: 41-4010122
Tel: +1 229 715 8742
Business Address: 25 Prospect St, Watertown, Massachusetts 02472, United States
Warehouse Address: Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China
Email: info@michelleannebrown.com
You can also reach us directly through our Contact page.
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday and Sunday: Closed
We aim to respond to your inquiries within 24 hours.