Terms Of Service
This website is operated by Michelle Anne Brown. Throughout this site, "we," "us," and "our" refer to Michelle Anne Brown and the operating company, Milo Mochi Co., LLC.
By browsing this website or placing an order with us, you accept and agree to these Terms of Service ("Terms"). These Terms apply to everyone who uses this site.
If you do not agree with any part of these Terms, please do not use this website or make purchases through it.
1. Using This Website
By using this site, you confirm that you meet the legal age requirement where you live, or that a minor in your care is using the site with your permission and supervision.
You agree to use this website and its products only for lawful purposes. Attempting to interfere with, damage, or disrupt the site in any way is not permitted.
Your use of this website is also governed by our Privacy Policy and our Payment Policy, which cover how we handle your data and process payments.
2. General Terms
We may decline or cancel an order at our discretion, for example where we suspect fraud, where order details appear incorrect, or where misuse of the site is suspected.
For more on billing, payment processing, and how we verify orders, see our Payment Policy.
3. Accuracy of Content
We make a genuine effort to keep the information on this site accurate and current. That said, we cannot promise that every piece of content is complete or free of errors.
4. Products, Services & Pricing
Prices and product availability are subject to change at any time, without advance notice.
For details on shipping timelines, delivery expectations, and cross-border logistics, see our Shipping Policy.
5. How Orders Become a Contract
Items listed on this website do not constitute a binding offer. A contract between you and us is only formed once your order has shipped.
6. Warranties & Your Rights as a Consumer
All products sold through this site remain subject to applicable consumer protection law.
For the full picture on returns, refunds, and what qualifies, see our Return & Refund Policy.
7. Availability of Products
Certain items may be sold exclusively through this website and may be available only in limited quantities.
Shipping
Orders are fulfilled and shipped from our logistics partners based in Asia.
Full details on shipping timeframes, customs duties, and delivery terms are available in our Shipping Policy.
8. Billing Details
When placing an order, you agree to supply accurate and complete billing and account information.
For more on how payments are processed, billing is verified, and fraud is prevented, see our Payment Policy.
9. Third-Party Services
We may give you access to tools or services provided by third parties.
Any dealings you have with such third parties are governed by their own terms, as well as our Payment Policy where relevant.
10. Links to Other Websites
This site may contain links to websites we do not operate.
We aren't responsible for the content or policies of those sites. We recommend checking their privacy and payment terms before you engage with them.
11. Content You Submit
If you send us comments, ideas, or other content, you grant us an unrestricted right to use it.
You may not submit content that breaks the law or infringes on someone else's rights.
12. Your Personal Data
We collect, use, and store your personal information as described in our Privacy Policy.
13. Corrections
We reserve the right to fix errors, inaccuracies, or omissions on this site at any time, without prior notice.
14. Prohibited Activity
You agree not to use this website for any unlawful, fraudulent, or harmful purpose.
15. Limitation of Liability
To the fullest extent the law allows, Michelle Anne Brown is not liable for any damages arising from your use of this website.
16. Indemnification
You agree to defend and hold Michelle Anne Brown harmless against any claims arising from your breach of these Terms.
17. Severability
Should any part of these Terms be found unenforceable, the rest of the Terms remain in full effect.
18. Termination
These Terms stay in effect until ended by either party.
We may suspend or end your access to the site if you violate these Terms.
19. Governing Law
These Terms are governed by the laws of the United States, without affecting any mandatory consumer protections that apply in your own country.
20. Returns & Refunds
Full information on returns, exchanges, and refunds is available in our Return & Refund Policy, which is incorporated into these Terms.
Business Info
Shop Name: Michelle Anne Brown
Company Name: Milo Mochi Co., LLC
Company Registration Number: 41-4010122
Tel: +1 229 715 8742
Business Address: 25 Prospect St, Watertown, Massachusetts 02472, United States
Warehouse Address: Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China
Email: info@michelleannebrown.com
You can also reach us directly through our Contact page.
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday and Sunday: Closed
We aim to respond to your inquiries within 24 hours.