Privacy Policy
This Privacy Policy explains how Michelle Anne Brown ("the Site", "we", "us", or "our") collects, uses, and shares personal information when you visit our website, use our services, or make a purchase through our store.
In this policy, "you" and "your" mean anyone who visits our website, interacts with our services, communicates with us, or buys products from us.
By using our website and services, you confirm that you've read and understood this Privacy Policy and agree to the collection and use of your information as described here. If you don't agree, please don't use our website or services. Read this alongside our Terms of Service and Payment Policy.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in how we operate, our legal obligations, or our data practices.
Updates will be posted on this page with a revised effective date. Where required, we'll notify you of significant changes.
Collection & Use of Personal Information
To run our website and provide our services, we collect personal information from different sources depending on how you interact with us.
We may use this information to:
Provide our products and services
Process orders and payments
Communicate with customers
Improve our website and services
Meet legal requirements
Keep our platform secure
Types of Personal Information We Collect
Information you provide directly
When using our website or services, you may give us information such as:
Full name
Email address
Phone number
Billing address
Shipping address
Payment confirmation details
Account login information
Customer support messages
Some features need specific information to work. If you choose not to share it, certain features may not be available to you.
Information collected automatically
When you visit our website, we may automatically collect certain data through cookies, pixels, and similar tools, including:
Device information
Browser type
IP address
Network details
Website usage activity
Interaction with pages and features
This helps us understand performance and improve your experience.
Information from third parties
We may receive information about you from third-party providers that support our business, including:
E-commerce platforms such as Shopify
Payment processors handling transactions
Marketing and analytics providers
Shipping and fulfillment partners
Payment providers process payment details (like card or bank information) directly to complete transactions. All such information is handled in line with this Privacy Policy.
How We Use Your Information
Providing our services
We use personal data to fulfill orders, manage accounts, arrange shipping, handle returns and exchanges, and communicate about purchases. This also relates to our Return & Refund Policy and Shipping Policy.
Shopify may process certain data to support checkout functionality under its own policies.
Marketing and advertising
Where permitted, or with your consent, we may send marketing communications by email, SMS, or other channels.
We may also use data to personalize ads and improve marketing on our website or third-party platforms.
Security and fraud prevention
We may use personal information to spot suspicious activity, prevent fraud, and protect our services and users.
You're responsible for keeping your account credentials secure. If you think your account has been compromised, contact us right away.
Customer support and improvement
Personal data is used to respond to inquiries, provide support, and improve our services.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve functionality and analyze usage. We also work with these third-party services, which may collect data about your activity on our site:
Google Analytics — to analyze website traffic and visitor behavior
Google Ads — to measure ad performance and show relevant ads to people who've previously visited our website
You can manage or disable cookies in your browser settings at any time. Disabling certain cookies may affect how the site functions.
Most browsers accept cookies by default, but you can adjust your settings to block or remove them.
Our website doesn't currently respond to "Do Not Track" signals.
Sharing of Personal Information
We may share personal information with third parties when it's necessary to run our services, including:
Payment providers
Shipping and logistics partners
Customer support providers
Analytics services
Marketing partners
We may also disclose information if required by law, legal process, or regulatory authorities, and it may be shared within our organization or with affiliated entities for business purposes.
Third-Party Websites
Our website may link to external websites or services.
We aren't responsible for the content or privacy practices of third-party sites. We recommend reviewing their own policies before interacting with them.
Children's Privacy
Our services aren't intended for anyone under 16.
We don't knowingly collect personal data from children. If we identify such data, it can be removed at the request of a parent or guardian.
Data Security & Retention
We take reasonable steps to protect personal data from unauthorized access, misuse, or loss, though no system can guarantee complete security.
We keep personal information only as long as needed to:
Maintain accounts
Provide our services
Meet legal obligations
Resolve disputes
Enforce agreements, including our Terms of Service
Your Privacy Rights
Depending on where you live, you may have rights over your personal data, such as:
Access to your personal data
Requesting deletion of your data
Correcting inaccurate information
Data portability in certain cases
Restricting processing
Withdrawing consent where applicable
You can unsubscribe from marketing emails at any time using the link in those emails. Transactional messages related to your orders may still be sent.
Exercising Your Rights
You can exercise your rights by contacting us using the details below. We may ask you to verify your identity before processing your request. Authorized representatives may act on your behalf where the law allows it.
Complaints
If you believe your personal data has been handled improperly, you can contact us directly. You may also have the right to file a complaint with your local data protection authority.
Where Your Data Is Processed
Personal information may be processed and stored in the United States.
By using our services, you acknowledge that your data may be transferred to and processed in the United States, in line with applicable laws and this Privacy Policy.
Business Info
Shop Name: Michelle Anne Brown
Company Name: Milo Mochi Co., LLC
Company Registration Number: 41-4010122
Tel: +1 229 715 8742
Business Address: 25 Prospect St, Watertown, Massachusetts 02472, United States
Warehouse Address: Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China
Email:Â info@michelleannebrown.com
You can also reach us directly through our Contact page.
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday and Sunday: Closed
We aim to respond to your inquiries within 24 hours.