Shipping Policy
At Michelle Anne Brown, we want delivery to be clear and dependable. Below you'll find where we ship, how orders move through processing, and what to expect for delivery timing.
1. Where We Ship
Michelle Anne Brown currently ships within the United States only. Orders placed from outside the United States can't be processed at this time.
2. Delivery Address
Orders go to the address entered at checkout. It's your responsibility to make sure your shipping details are accurate and complete — incorrect or incomplete information can cause delays or a returned shipment.
3. Order Processing
Orders are processed within 1 to 3 business days of being placed. Business days run Monday through Friday, excluding public holidays. Orders placed on a weekend or public holiday are processed on the next working day.
Order cut-off time
Orders placed before 6:00 PM (GMT-5, Eastern Time), Monday through Friday, qualify for same-day processing. Orders placed after that time, or over the weekend, are processed on the next business day (Monday).
4. Shipping Time
Once your order has been processed and leaves our logistics center, estimated delivery within the United States takes 4 to 9 business days (Monday–Friday).
Delivery times can shift due to:
Seasonal demand
Carrier capacity or logistics constraints
Customs procedures
Public holidays
Higher order volume during promotions or sales
5. Estimated Total Delivery Time
Total delivery time is made up of:
Processing: 1–3 business days
Shipping: 4–9 business days
That puts the estimated total delivery window at 5–12 business days from the date of purchase.
These are estimates and can vary due to circumstances outside our control. Our logistics partners monitor shipments to support on-time delivery.
6. Shipping Costs
Every order from Michelle Anne Brown includes free shipping, with no additional shipping or handling fees.
7. Secure Payment Methods
We offer several secure payment options, all protected by SSL encryption:
- Mastercard
- Visa
- Google Pay
- Apple Pay
- Shop Pay
- Amazon Pay
All payments are processed through trusted providers. For more details, see our Payment Policy.
8. Order Tracking
Once your order ships, you'll get a confirmation email with a tracking link so you can follow your shipment at any time. Tracking updates can take 3–8 business days to appear after dispatch, depending on the carrier.
9. Failed Delivery or Incorrect Address
If a shipment can't be delivered because of an incorrect or incomplete address:
The package may be returned to our logistics partner
Our support team will reach out to resolve it
We'll help arrange a new delivery or another suitable solution
Please double-check your shipping details before placing an order to avoid this. Returned shipments or delivery issues may also fall under our Return & Refund Policy.
10. Delivery Confirmation
An order is considered complete once the carrier marks the package as delivered. If you can't locate your package after delivery is confirmed, our support team will help you contact the carrier and look into it.
Business Info
Shop Name: Michelle Anne Brown
Company Name: Milo Mochi Co., LLC
Company Registration Number: 41-4010122
Tel: +1 229 715 8742
Business Address: 25 Prospect St, Watertown, Massachusetts 02472, United States
Warehouse Address: Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China
Email: info@michelleannebrown.com
You can also reach us directly through our Contact page.
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday and Sunday: Closed
We aim to respond to your inquiries within 24 hours.